BUILD SCALABLE SOLUTIONS THAT MEET YOUR BUSINESS REQUIREMENTS WITH SALESFORCE BEST PRACTICES
Roadmap
The Customer Roadmap is aimed to help your organization to achieve the goal of becoming a digital customer-centric company.
Your Roadmap will:
- Define the Business Case
- Assess the Company maturity level
- Define Project scope and improvement areas
Architecture
Achieve the to-be organization’s IT application infrastructure by designing an ‘architectural blueprint’ which is able to support the company growth.
The Architectural assessment will:
- Design a Company Architecture highlight
- Establish Implementation and Integration best-practices
- Define the Salesforce Data-model
Process Optimization
The objective of Process Optimization is to deliver and manage the best customer experience through business process automation, integration and insights.
The Process Optimization will:
- Identify Optimization areas and quick wins
- Highlight optimized business processes
- Measure customer feedback for continuous improvement
Case history
Compass Rent
About Compass Compass Rent is a multi-product rental company specializing in the long term rental of both old and new...
Einstein Customer Service
The Challenge The company related to this business case study targets different markets, which require different sales and service approaches,...
Selling & Servicing B2B & B2C
The Challenge The company related to this case study targets different markets, which require different sales and service approaches, however...
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