PEOPLE AND CUSTOMER TECHNOLOGY!
Balance is a consultancy boutique specialised in the integration of
management consulting and technological services
WHO WE ARE
Balance is a consultancy boutique founded in 2007. Balance now employs more than 100 employees, who deliver management consulting and technology services, supporting companies to embed and enable digital transformation.
THE AMBITION
- At balance, we keep pushing our boundaries to achieve more for our customers, to create an environment we enjoy working in and to continue building a company we can be proud of. The vision is the combination of our values and business strategy, which leads us to be a remarkable player in ongoing transformation of today’s market, focusing on communication, technology and services.
THE STRATEGY
- Our strategy is to drive growth for building a customer centric organisation. We are able to support evolving customer’s needs through multiple channels and optimising sales, marketing and service interactions in partnership with the most innovative technology and service providers.
THE COMMITMENT
- By trusting our experience and know how, we are responding proactively to our clients’ needs with crafted innovative solutions and information technology, business processes and management. We combine our vision, ambition and skills with a human centred structure, to get the best feedback from our customers because it is all about people and customer technology.
WHAT WE DO
Our portfolio of services draws on abilities to focus on business needs and to provide integrated and sustainable solutions combining business process consulting, analysis, leading edge technology and operations.
SALESFORCE CUSTOMER SUCCESS PLATFORM
We deploy solutions that bridge between companies and customers, engage, interact and create 1 on 1 relationships with the customers by offering fully connected and social tools powered by the cloud. Companies can employ this technology for better connection to their customers through sales, customer service, marketing, communities, applications and analytics
CUSTOMER OPERATIONS
Thanks to our multi-year experience in the field of customer base management, we face, together with our clients, end to end project related to the efficiency of contact channels and operations
CREDIT MANAGEMENT
WITHIN THE ORDER TO CASH PROCESS, BALANCE’S OFFER COVERS THE FOLLOWING THREE POTENTIAL NEEDS: STRATEGIC CONSULTANCY; FRAUD&COLLECTION OPERATIONS; PROPRIETARY CREDIT MANAGEMENT SOLUTION: WE IMPLEMENTED CRABB ON SALESFORCE TO IMPROVE OUR CUSTOMERS CASH-FLOW, DSO AND EFFICENCY.
TECHNOLOGY & PEOPLE EXCELLENCE
We designed an organizational framework based on Gamification principles, which is able to generate new content and behaviours in order to maximize results in term of people excellence & effectiveness
SOCIAL CUSTOMER CARE & ENGAGEMENT
We propose innovative customer care tools that aim to enable an effective and timely interaction with customers on social channels, integrating them with other business processes
A talent factory for specialized digital training
It’s not an internship, it’s not a course.
It’s about hiring, with a structured training on a continuous basis.
It’s about hiring, with a structured training on a continuous basis.
OUR PORTFOLIO
OUR MAIN PARTNERSHIP
OUR MAIN PARTNERSHIP
Our Locations
Milan
Via Vittor Pisani 10, 20124 Milan Italy
Phone: +39 02 39 540 888
Rome
Viale Europa 55, 0144 Rome Italy
Phone: +39 05 59 16492
Florence
Via Vasco De Gama 69, 50127 Florence Italy
Phone: +39 05 54 362 590
Cagliari
Via Roma 86, 09123 Cagliari Italy
Phone: +39 02 39 540 888
London
Dashwood House 7th Floor, 69 Old Broad Street, London, UK
Phone: +44 20 7065 2660