PEOPLE AND CUSTOMER TECHNOLOGY
WHO WE ARE
Balance is a consultancy boutique founded in 2007. Balance now employs more than 100 employees, who deliver management consulting and technology services, supporting companies to embed and enable digital transformation.
- At balance, we keep pushing our boundaries to achieve more for our customers, to create an environment we enjoy working in and to continue building a company we can be proud of. The vision is the combination of our values and business strategy, which leads us to be a remarkable player in ongoing transformation of today’s market, focusing on communication, technology and services.
- Our strategy is to drive growth for building a customer centric organisation. We are able to support evolving customer’s needs through multiple channels and optimising sales, marketing and service interactions in partnership with the most innovative technology and service providers.
- By trusting our experience and know how, we are responding proactively to our clients’ needs with crafted innovative solutions and information technology, business processes and management. We combine our vision, ambition and skills with a human centred structure, to get the best feedback from our customers because it is all about people and customer technology.
SALESFORCE CUSTOMER SUCCESS PLATFORM
We deploy solutions that bridge between companies and customers, engage, interact and create 1 on 1 relationships with the customers by offering fully connected and social tools powered by the cloud. Companies can employ this technology for better connection to their customers through sales, customer service, marketing, communities, applications and analytics
Thanks to our multi-year experience in the field of customer base management, we face, together with our clients, end to end project related to the efficiency of contact channels and operations
Within the Order To Cash process, Balance’s offer covers the following three potential needs: Strategic consultancy; IT cloud solutions, properly designed to enable customers to reach their targets in terms of cash-flow, DSO reduction and efficiency increase; Credit operations
TECHNOLOGY & PEOPLE EXCELLENCE
We designed an organizational framework based on Gamification principles, which is able to generate new content and behaviours in order to maximize results in term of people excellence & effectiveness
SOCIAL CUSTOMER CARE & ENGAGEMENT
We propose innovative customer care tools that aim to enable an effective and timely interaction with customers on social channels, integrating them with other business processes
OUR MAIN PARTNERSHIP
OUR MAIN PARTNERSHIP
WE ARE WORKING WITH
OUR SOCIAL FEED